Thank you for visiting IT Express Website [https://iexpress.my] ("IT Express").
When you access IT Express you accept, without limitation or qualification, the terms and conditions ("Terms") set forth below and any additional terms and conditions set forth in any related website.
We try to be as accurate as possible in displaying the information on the IT Express Website. We do not guarantee those product descriptions or other content is accurate, complete, or error-free. Prices and promotions are subject to change and may differ from those offered in our store. Despite our best efforts, sometimes products on our Website may not be available, offers may be misstated, or items may be mispriced. We cannot confirm the availability or price of an item until you place an order. For any of these reasons, we may cancel your order or we may contact you for instructions about the order.
IT Express Website is operated and owned by Augustec Sdn Bhd [202101002492 (1402790-M)], We are registered in Malaysia with our registered office at No. 23-G, Jalan Anggerik Vanilla T31/T, Kota Kemuning, 40460 Shah Alam, Selangor Darul Ehsan, Malaysia
We serve the order from Malaysian territorial only
Please note that IT Express reserves the right and discretion to refuse your order. IT Express will accept your order only if
(1) you accept the terms of this IT Express Sales Agreement ("Agreement");
(2) you provide valid information as required by IT Express for this transaction, including but not limited to your "ship to" address within Malaysia
(3) the Product and/or Service is available.
All transactions pursuant to this Agreement will be exclusively governed by applicable Malaysian law, and subject to the terms and conditions of this Agreement.
A Product or Service becomes subject to this Agreement when IT Express accepts your order by either (1) shipping the Product or (2) providing the Service. Confirmation of IT Express's receipt of your order does not constitute IT Express's acceptance of your order.
By clicking the "Order" button, you confirm and agree to make payment for the cost of the Product/Service.
IT Express will only accept credit cards with a billing address within Malaysia.
IT Express shall have the discretion to withhold delivery of Products and/or provision of services until full payment has been processed.
IT Express retains the prerogative to amend the prices at any time as it sees fit.
IT Express is under no obligation to fulfill your order if the price listed on the Site is incorrect, regardless of whether IT Express has acknowledged your order.
4 Shipping Charge
Your total cost for the purchase of any product will include the shipping and or handling charges shown on your invoice. However, your original shipping fees are non-refundable in the case of a returned product. Those fees are paid for the services provided by and to the original carrier, and will not be refunded to you if your item is returned for a refund to IT Express
5. Delivery Schedule
Upon receiving your order, we will be processing the order for approximately 1-2 business days, this will include the examination of product availability, payment verification, packing, and schedule for delivery with courier services. The delivery time will take 2-3 business days based on courier service processing. Orders are not processed on weekends and or public holidays.
IT Express Products are covered under the specific warranty accompanying based on each brand of hardware
7. Return Policy
When you return a Product to us, we will examine the returned Product. Provided we are satisfied with the condition of the Product following our examination, we will either replace the item (if returned owing to a defect) or provide you with a refund. If you have requested a refund we will usually refund any money received from you using the same method originally used to pay. We will process the refund as soon as possible
You have up to 7 calendar days from the time you receive your item(s) to initiate a return/exchange. To initiate a return/exchange, please send a mail to email@example.com.
[Last Updated September 9, 2022]